Dispatcher Job at Talent Retriever, South Yarmouth, MA

UnB3dFJmOGgxbVQ2dzlSNE8xWnlPR0VB
  • Talent Retriever
  • South Yarmouth, MA

Job Description

About the Company

A long-standing, locally owned mechanical services provider with 30+ years of success in HVAC and plumbing is seeking a Dispatcher to support a growing service operation. The company is committed to exceptional employee care, work-life balance, and creating a positive, collaborative work environment where hard work is recognized and rewarded.

Position Overview

The Dispatcher plays a key role in ensuring smooth, efficient service operations. This position manages incoming customer inquiries, schedules and dispatches technicians, and maintains accurate service records. The ideal candidate is highly organized, customer-focused, and comfortable working in a fast-paced environment.

Key Responsibilities

  • Answer incoming calls and respond to customer inquiries
  • Dispatch technicians to service appointments and customer locations
  • Coordinate, schedule, and adjust daily service appointments as needed
  • Use phone systems and service software to manage appointments and communicate updates
  • Perform data entry to maintain accurate service records and documentation
  • Communicate effectively with customers, technicians, and internal teams
  • Support overall service department workflow and productivity

Experience & Qualifications

  • Previous experience as a service dispatcher or in a similar scheduling/coordination role preferred
  • Experience in home services (HVAC, plumbing, electrical) is a plus
  • Strong computer and data-entry skills (QuickBooks experience a plus)
  • Excellent verbal and written communication skills
  • Ability to multitask, prioritize, and thrive in a fast-paced, high-call-volume environment
  • Strong attention to detail and effective problem-solving abilities
  • Customer-focused mindset and ability to remain calm under pressure

Benefits

  • Health, dental, and vision insurance
  • 401(k) with company match
  • Life insurance
  • Paid time off
  • Bonus opportunities

Schedule

  • Monday through Friday
  • On-site / in-person role

Job Type: Full-time

Benefits:

  • 401(k)
  • Health insurance
  • Paid time off

Work Location: In person

Job Tags

Full time, Monday to Friday,

Similar Jobs

Jazz Pharmaceutical

Director, Medical Safety (Scientist) Job at Jazz Pharmaceutical

 ...more information. The Director, Medical Safety (Scientist) is a key member of the...  ...Requirements At least 8 years of experience in drug safety, including at least 5 years of...  ...business apparel. #LI-DM1#LI-Remote Jazz Pharmaceuticals is an equal opportunity... 

TerraPower

Chemical/Radiochemical Engineer - TPI Job at TerraPower

 ...TITLE: Chemical/Radiochemical Engineer - TPI LOCATION: Everett, WA The TerraPower Isotopes (TPI) division has been established to pursue medical isotopes development--advancing nuclear science for significant human health benefits. We seek to support revolutionary... 

Houston Methodist

Pre-Transplant Coordinator Job at Houston Methodist

At Houston Methodist, the Pre-Transplant Coordinator position a registered nurse, responsible for participating in department initiatives, facilitating, and coordinating all aspects of the transplant referral, evaluation, waiting period, and peri-operative phases of transplantation... 

Arepet Express

Dispatcher Job at Arepet Express

 ...Arepet Express, LLC is seeking to fill a Dispatcher position for our McAllen, TX location. Position Summary Arepet Express, LLC provides transportation of sand for the oil field, which is a 24/7 service. The Dispatcher role is split into two 12-hour shifts, with... 

Marsh McLennan

Investment Consultant Job at Marsh McLennan

 ...We are seeking a talented individual to join our Wealth Investment team at Mercer. This role will be based in King of Prussia, New York, Boston, Norwalk or Atlanta. This is a hybrid role that has a requirement of working at least three days a week in the office. This...